WORK & IMPACT
Developing people. Strengthening organizations. Elevating service.
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Jay Pearson’s professional work brings together leadership development, protocol and etiquette, customer experience, organizational learning and civic leadership.
Through the Mississippi School of Protocol & Etiquette and subsequent corporate leadership roles, his work has focused on helping people communicate effectively, lead confidently and create meaningful experiences for those they serve.
AREAS OF IMPACT
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Leadership Development
Developing leaders through communication, accountability, confidence, professional presence and practical learning experiences.
Protocol & Etiquette
Applying professional, social, international and diplomatic protocol to contemporary leadership and organizational environments.
Customer Experience
Helping organizations create service cultures that turn everyday interactions into meaningful and memorable
human experiences.
Learning & Development
Designing learning programs that connect knowledge and behavior with individual and organizational performance.
DOCUMENTED CIVIC & MUNICIPAL WORK
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EVIDENCE
PRIMARY MUNICIPAL RECORD
City of Starkville 2011
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Official City of Starkville minutes document the approval of a Memorandum of Agreement involving the Mississippi School of Protocol & Etiquette and a Youth Leadership Training Program.
Source: City of Starkville Board of Aldermen minutes, May 3, 2011.
EVIDENCE
GOVERNMENT / INSTITUTIONAL RECORD
Indianola Promise Community _____
Published program documentation identifies Jay Pearson of the Mississippi School of Protocol & Etiquette in connection with the development of a Mayor’s Youth Council initiative.
Source: Indianola Promise Community program documentation.
PROFESSIONAL EXPERIENCE
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CORPORATE & ORGANIZATIONAL LEARNING
Leadership development, organizational learning, training strategy, curriculum design, performance improvement, facilitator development and learning technology.
HOSPITALITY & CUSTOMER EXPERIENCE
Service standards, hospitality training, customer experience, professional presence and the development of people-centered organizational cultures.
CIVIC LEADERSHIP & PROTOCOL
Protocol, etiquette, youth leadership, civic engagement, professional development and community-based leadership initiatives.
ORGANIZATIONS & INDUSTRIES SERVED
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Built for performance
Workflow improvements to scale your business.
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Title
Description
Public Sector Organizations |
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US Department of State |
Navy Secretariat (Washington Navy Yard) |
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US Department of Veterans Affairs |
US Department of Natural Resources |
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US Housing and Urban Development |
National Aeronautics and Space Administration |
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Department of Interior |
Federal Executive Institute |
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US Department of Commerce |
US Office of Personnel Management |
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US Department of Agriculture |
US Southern Command |
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US Navy |
US Air Forces Special Operations Command |
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US Army |
US Social Security Administration |
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Navy Secretariat (Pentagon) |
US Department of Justice |
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US Federal Bureau of Investigation |
Central Intelligence Agency |
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US Environmental Protection Agency |
Foreign Services Institute |
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US Department of Homeland Security |
US Department of Education |
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US Department of Defense |
Federal Emergency Management Agency |
THE MSOPE LEGACY
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Founded by Jay Pearson in 2000, the Mississippi School of Protocol & Etiquette developed educational programs addressing leadership, professional presence, communication, protocol, etiquette and life skills. MSOPE’s work included corporate, hospitality, aviation, government, military, educational and community audiences. The developing Jay Pearson Archive will preserve and organize records that help document this history.
BUILDING STRONGER PEOPLE AND ORGANIZATIONS
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For professional, speaking, training, consulting, media or historical-research inquiries, contact Jay Pearson.